Refunds & returns
Fresh food is different from other purchases, so here's exactly how we handle refunds, replacements and cancellations. Our aim is simple: if something isn't right, we make it right.
Market orders
If a market item arrives damaged, spoiled or missing, tell us within 24 hours of delivery and we'll credit or replace it — no need to return the item.
Plot subscriptions
Your monthly plot fee covers a season of growing and weekly harvests. Because a plot is grown to order, subscription fees for delivered harvests aren't refundable, but you can pause or cancel future cycles anytime.
Pausing & cancellations
Pause or cancel from your account before the next billing date. Pausing skips harvests and billing until you resume; cancelling stops future renewals with no lock-in.
How to claim
Message us from the contact page with your order number and a photo if relevant. Most claims are resolved the same day.
Refund timing
Approved refunds are returned to your original payment method, typically within 5–7 working days depending on your bank.
Contact
Any question about a refund or replacement? Reach us on the contact page and we'll sort it quickly.